Seattle News 2002
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Good customer relationship management
We decided to do a night in tonight, so I went to the Blockbuster at the bottom of the hill for the first time. This in and of itself wasn’t so amazing. What was amazing was:
- I had my old membership card, originally gotten in the late 1980s in Newport News, VA, in my wallet, and subsequently added to membership databases in Charlottesville and Fairfax;
- The clerk was able to use the global Blockbuster customer database to import me into the store’s local customer database with a single scan of that card, despite the fact that I hadn’t used the card since sometime in 1995.
Now that is Customer Relationship Management.
Catch-up
Yesterday was kind of fun, in an all-American “burn lots of gas for the holidays” kind of way. We wanted to take my oenophile in-laws to one of the local wineries. Unfortunately Chateau Ste Michelle was a victim of the morning’s high winds and was on emergency power.
We took a quick vote and decided that if the winds were still this high, it was time to go have lunch in downtown Seattle somewhere where we could see high water in Elliott Bay. After realizing the 520 floating bridge was clogged, we made the long pilgrimage around to I-90, which was experiencing some high water on the eastbound lanes, and made our way down to Anthony’s Pier 66. I had to drop them off, park the car, then walk down to a Starbucks (thank God for Starbucks) to get change for the meter. Anthony’s was good—decent shrimp gumbo (though more soup than stew) with an Orchard Street Jingle Ale on draft.
Vacation day 1
It’s nice not to have a ton of stuff to worry about today. I’ll be running to the store to get a chicken for roasting for dinner, then to the airport to pick up my folks. The sun is actually shining today for them in welcome. Should be fun.
Dancing Santa: a koan
The hostess brought me a glass of ice water. I drank deep.
My inlaws arrived this evening to start the holiday season. My parents arrive tomorrow. Blogging will be scant.
Monday morning
There is a lot I could write about the concert yesterday, my Liquid Lounge debut Saturday, our dinner with Arvind and Kim afterward, even the experience of programming the remote. At the moment, though, I have to pull some things together for a 10 am meeting. And since I’m on vacation starting Wednesday, there is a lot I need to do in the next few days. Maybe later this afternoon I can do a proper update. In the meantime go read Justin’s adventures in Tokyo, and send him a note every time he says “lively.” Happy 28, Justin; I keep forgetting you’re younger than me.
Blogging towards Bethlehem
All kinds of seasonal observations going on today. George points to online Advent devotionals hosted by his church. (I believe this is the first church website I’ve ever seen that has message boards.) The December 1st devotional has particularly sage advice: “Perhaps this Christmas, rather than following the cultural rules of yuletide—shopping, decoration, cards, parties, busyness, you might mark the birth of the Lord of the sabbath by acts of mercy and compassion upon those who have need.”
I could have used that advice last night as I struggled to finish decorating our tree (the one I abandoned from exhaustion on Sunday night). It took forever. Apparently new Christmas light strings are deliberately shipped as twisted masses of wire. Three hundred untwisted lights later, we started hanging ornaments. How is it that, despite only having done one Christmas tree prior to this, we had something like eight boxes of ornamental glass balls? That’s a lot of glass for one tree. Lisa likes the end result, but I’m still trying to get used to the result. I grew up with plain white lights and these are colored, which contributes to the cognitive dissonance I experience when I look at the tree (ceci n’est pas un Christmas tree, or, as David Byrne would say, “This is not my beautiful tree!”). But I think it’s growing on me.
Back to Advent devotionals. Mom sent a finding from her church’s devotional booklet: a reprint of Sylvia Plath’s “Black Rook in Rainy Weather.” Mom is nothing if not au courant with happenings here in the Northwest, as our ten day long sunshine spell just broke today. It seems ironic to think about Plath in any sort of Christmas context, but this poem grabs both the catch of breath on finding the sublime in nature and the waiting through fatigue for miracles to come.
The last is probably the hardest bit. But I’m coming to realize that we all have to “[trek] stubborn through the season of fatigue” and “patch together a content of sorts.” Or as Anne Sexton writes in The Awful Rowing Towards God, “The story ends with me still rowing.” Or as Dave likes to say in a different context, “Dig we must.” After all, what’s the alternative? Whatever it is, I think waiting for the miracle beats worrying about the rough beast around the corner.
Holiday beginning: exhaustion sets in
This afternoon Lisa and I went back to Ikea (we were there yesterday as well to get some holiday decorations and a small chair for the Sun Room) to get some shelves. On the way back we stopped at Home Depot and got a six foot “Noble Fir” Christmas tree. We bought it on faith—it was still strapped tight—but we assumed (correctly) that it was in pretty good shape. And with the straps on, I was able to take down the right half of the Passat’s back seat, lay out one of our much abused painter’s cloths, and slide the tree right in.
Getting the tree into the house was a slightly different story. I ran out of upper body strength and patience half way through sawing the bottom 1/2 inch off the tree out in our garage. Fortunately a hammer and chisel helped get the last bit off. After a lot of swearing, vacuuming and sweeping, the tree was in the stand and the needles were out of the garage.
At this point we stopped for dinner, which was a mistake in retrospect. We ran out of steam. I got one string of lights partway on the tree and then stopped. Lisa went to bed and I will follow her once I finish writing.
This is the first Christmas tree we’ve had for at least three years, since the last (or next-to-last) year we were in McLean, Virginia. I think that once we finish setting it up we’ll have succeeded in claiming another piece of this house as our home. Unfortunately that’ll have to wait until Tuesday; I have practice tomorrow night.
I’m quite tired after four days of “rest and relaxation.” I suppose this is what aging does to you. (I’ll be thirty tomorrow.)
Somebody must have lied
I feel good this morning. I feel like I could really get some things done today. Unfortunately that makes me want to work on things around the house rather than at work. But I’ll persevere. To quote myself quoting Beck:
I’m a driver, I’m a winner. Things are gonna change, I can feel it.
Morning fog
I vacuumed, cursed and picked up wet leaves with my hands last night in the dark. Patches of bare mud showing through our much abused lawn. The cherry tree conspires with the maple next door to rob the grass of light. Fall has its revenge though and both huddle naked now plotting their cloaks for spring.
The sun! The sun!
This morning I’m awfully glad to see it. The cherry tree leaves might dry out enough today to be blowable and gatherable by the time I get home. Nothing like bagging leaves in the dark (the sun is pretty much setting by 4:30 pm these days).
I wish it had been a long weekend
I started a new job at the same company yesterday. I spent the day in training, so it’s hard to tell how it went. But I will have a meeting this morning to talk about my goals, and then things will get running. I feel in some ways like this fresh start is like coming home to a skill set that I thought I’d never get to use again. In other ways, of course, I feel like I’ve given up on the other job, and that’s something I’m going to have to continue to work through.
I wasn't going to post...
I’m touched by the support I’ve gotten since posting Monday about the Black Dog. I wanted to assure all of you that this is nothing sudden or intensely scary. I’m reaching the realization that there are some things that it’s better to discuss and write down than not. And I’m discovering some things about myself that I never acknowledged before. I’m going to come out of this stronger and better and that’s the important thing.
And in the meantime it’s not raining here (yet) today, and I’m going to take that as the good sign that it is and get on with this day.
Hanging in there
I think some small portion of this is just loneliness. Knowing that others are dealing with similar issues does make it easier to sort through it.
I should run to work now. I’ve been promised comp leave, but I have a class tomorrow so I need to do my best to clear my plate today. Then maybe Thursday or Friday I can just lay about.
Oh, my new site is almost up and running. There are a few things left to sort out, but when all is done I’ll post here with the new address. I’m so excited. The new site looks like it will actually stay running in the middle of the day....
Performing quickly
Jumpstarting
As I alluded last night, I’ve been a bit busy with work. The bigger picture is that I’m working on this enormous project in between switching jobs. My first position at the company was a combination of online strategy and media campaign execution. I have no experience at the latter, and learned that I’m not too good at the former when the area in question has no connection to our group’s current business and I’m working on the analysis in a vacuum. So between that, the enormous psychic upheaval of our move and my graduation, and past history, I was about due for a massive attack of the black dog. This one put me in a funk so deep that it was affecting my job performance.
I’m taking steps to correct it. I found a new position in a sister team doing media analysis, which is a combination of hardcore quant, web metrics, and product planning--much more up my alley. And I’m talking about what I’m going through. Esta, Greg, and Anil were right. It doesn’t get any better otherwise.

Today I stopped at the gas station on my way in to work. The VW Microbus (there are quite a few still on the road around here in Seattle) ahead of me had his rear engine door open and jumper cables strewn about. Ah, I thought, wet weather and old Volkswagens. Sure enough, he asked me for a jump. It took me a few minutes to find the battery under the hood of my car (give me a break, I don’t have 5,000 miles on it yet!), but we hooked it up. On the second turn of the key, his van roared back to life. I drove off to work in search of coffee. It’s not such a bad day.
Breathing
I’m not dead yet...
We’ll be together
I have to go straight from my performance to pick her up at SeaTac, so I guess I’ll be the only tuxedoed guy by baggage claim. Now if I can just find some roses it’ll be perfect.
Barista!
I especially dig the barista action figure (comes with multiple heads, a Tall and Grande coffee cup, and a barista apron!!). Fuzz, an action figure of a real 21-year-old McPhee employee whose general demeanor should be instantly recognizable to anyone from the Northwest, is also pretty cool.
Batching again
I also found another bug in iTunes2Manila, one that inexplicably failed to surface in my last round of testing. Apparently the workaround to get plaintext from a Unicode string doesn’t always work, and sometimes it gives an error instead. I hope I can get to fixing that today. Finally, though I have no feedback from my lone tester of Manila Envelope, I need to release 1.0.3b so I can get on with incorporating some new features. I’ll be spending today figuring out the revised mechanisms for drag and drop in Jaguar so that I can hopefully support Brent’s RSS clipboard format.
Heads down; Mario returns
Heads down and racing the aggregator
Dan Shafer at Eclecticity calls it “racing the aggregator.” Do you stop to write about something you see in the aggregator, knowing that you’ll fall behind as you do so and that there will be lots more things that pop up to write about?
NWOSX dinners, anyone?
Congrats to Anita
Rainy Seattle day
It’s raining today so it’s a good chore day. Brining a chicken for roasting later, organizing the files, laundry, transferring prescriptions from Massachusetts. Ah, domesticity.
I know what I'm doing this weekend
Back (barely)
Sighing, I went back through the garage and tried to open the door, only to realize it was locked. No keys in my pocket. Thankfully we had left a window unlocked on our back porch, or I'd still be out there freezing. More trip details later.
Meetup part 2: The Ancient Mariner
At this the other lady at the table (a large table in the middle of the room with a few random onlookers still seated) stirred. Putting down her drink, she said, "I'm a big NASCAR fan. My number one is Mark Martin." I said, "That's great. I guess I have to root for Cousin Dale." She asked whether I meant "Junior"; I hastened to clarify "Dale Jarrett." At this she launched into a several minute discussion of how NASCAR wasn't just popular, it was "grown from hard work"; how Martin was deserving because he had a family and young children; how old she was and how long she had been watching NASCAR; and other details. All at a fairly slow pace, not slurred, but relentless. Being less bold than Coleridge's Wedding-Guest, I couldn't stop her with a "Hold off! Unhand me, grey-beard loon!" Eventually I figured out that nodding and smiling silently while maintaining eye contact was the best way to stop the conversation. She moved off and we got on with our meetup.
Am I a sadder and a wiser man? No, but I am still subtly troubled by the conversation. Was she desperately lonely? mentally ill? or just drunk?
Back from the Meetup
Interesting night. Fun discussion. After some initial effort, we kept from talking about the RSS wars, though it was hard--I don't think anyone had met a former Userland employee before. But poor C.--the rest of us spent most of the time talking about different weblog packages and programming languages. There is a difference between techbloggers and other bloggers, and I am starting to suspect that for me, at least, it's the same difference that got me beat up in elementary school. C. was the only one who had the presence of mind to write down everyone's URL; I'm sure that I've gotten at least one of the links above wrong.
Other note: I'm sure glad that Anita posted her picture on her blog; I don't know how we would have figured out how to find each other otherwise.
Back
Blogging will likely be light on Friday through Sunday--I'm flying out Thursday night to follow Lisa.
Loving life in Seattle
Sashimi battles the pink robots
I've been tired
The strategy project is probably in better hands now. While I had been looking forward to going onto the next phase, we had reached a point where all the decisions needed to be made at a higher organizational level. I'm looking forward to the challenge of redefining what I can deliver and doing some execution. It's been a while.
Weekend update
Housework and beer
We’re going to head into town to pick up some Fiano di Avellino at the Pike and Western, then stop by the Seattle International Beerfest. Looking forward to seeing if it's as good as it’s hyped, but given the number of Belgian brews it should be worth the price of admission.
Groggy, grey morning
We're sending my inlaws off in style tonight (their flight is tomorrow noonish) with dinner at Etta's. Looking forward to it.
Puttering
Today Lisa’s dad and I assembled the things that were purchased at Ikea yesterday while Lisa bought more stuff at Sears. Then we all basically collapsed.
Cool morning, gray skies
Driving down 40th Street onto the Microsoft campus, traffic stops. What's going on? A line of ducks, five ducklings following their mother, are crossing from where a drainpipe emerges from the edge of campus to the wooded apartment complex on the other side. Jeff Tweedy sings "I am trying to break your heart."
Faster broadband?
CNET reported that AT&T plans to roll out higher speed cable modem connections (3Mbps down/384k up), but at something like $82 a month I wonder if it's the best bandwidth for the buck solution. What are other people out there doing for big pipes?
A new car in the driveway that's almost mine
I had a great experience through most of the buying experience with this dealer, who shall remain nameless. The woman who followed up my request through Autobytel, M., was extremely helpful and very low pressure, but persistent, and I finally got myself around to the dealership yesterday afternoon. I decided that the standard 1.8 liter turbo four-cylinder engine would do just fine for us, and called Lisa so she could help me decide between cloth and leather seats. After deciding that the leather seats had perceptibly better upper back and neck support for Lisa, we did the paperwork, returned the Company Rental Car (the Alero is a fine vehicle, but I was ready to see the end of it), and were ready to go.
This is where we hit the snag. Sitting in the “Reflex Silver” Passat GLS that we settled on, M. walked us through the controls. Showing me the instrument cluster, she said, “And here is the windshield wiper control.” She clicked it and a blade went across the windshield. “Huh,” I said. “I didn’t know the Passat had a single wiper like the Volvo and Mercedes do.”
She said, “Oh my god! Where’s the other blade?” Somehow along the way to the lot, someone had broken off the wiper arm near the motor. Unfortunately, the dealership shop was already closed for the weekend. M. was embarrassed, apologetic. Could they give us a loaner car until Monday and pay for us to have dinner out?
We reluctantly assented—I had been looking forward to driving off the lot in my first new car since I sold my Golf in 2000. We got out of my car and looked at it. Forlornly. Then M. pulled up in another reflex silver Passat—a top of the line W8. The owner’s current show model. Would this do?
It would do nicely. We hopped in, dropped Lisa’s car at home, and headed for Etta’s. Oysters on the dealer!!! :)
Everything fallen apart comes together...
Amazingly enough...
I stayed up until later than I should have last night and got all the jazz, classical, world music, and miscellany filed, leaving the rock for this morning. I was hoping I wouldn’t get much of a chance to finish them before the cable guy came to hook us up with digital (yay!), but I’m still waiting…
Ikea revisited
By way of contrast, Lisa and I purchased an inexpensive small buffet at Crate and Barrel yesterday. I brought it home and had it out of the box and assembled in about ten minutes. I think Crate and Barrel could do a pretty good job of eating Ikea’s lunch if it really wanted to—and if it could get the capital to ramp up to that level of production and that big a product line.
Driving in Seattle: why all the fuss?
- When it is raining, look over to the side of the road. If you are traveling faster than pedestrians, slow down.
- If you see a giant ball of flame, that is the sun. It will not hurt you, but slow down, just to be sure.
Of course, as a recent Boston driver, I have to ask: why the fuss? After all, Seattle has broad, well marked, well maintained streets and drivers that can actually see, that yield right of way, that don’t treat running down pedestrians as a competitive sport, and who don’t knock bumpers with another car as a way to say “hi” …
Slow day today
Anywhere I lay my head, boys
That’s me, someday, maybe. Then again, moving off the east coast is traumatic enough. Lisa has one of those “geography independent” jobs, but it’s not always that simple. If you’re not a totally independent producer, like a writer or independent software developer, you have to have a really high level of trust with your coworkers to make it happen. I don’t take what Lisa is doing for granted for a second, though I don’t tell her that often enough.
[Thanks for the link, Doc.]
Fun with insurance
First discovery: no online quotes at Met Life. Not even a master number to call—instead an “agent finder.” Second: there are some scary looking sites out there. Example: homeowners-insurance-rates-quote.com. Looks reasonably official, but with a URL like that and no explanation of who owns the site, it’s a little sketchy looking. And yet it’s the number one hit on Google for “homeowners insurance.” Insure.com recommends Amica, who have a really slow loading page...and who crashed my browser when I tried to print our quote. Boy howdy, is this fun.
Lazy Friday in Seattle
I then went on to visit the Experience Music Project. In a freaky multicolored Frank Gehry building beside the Space Needle, the EMP is responsible for a lot of the funding of KEXP and is a huge museum of rock and roll. Cool points: including Sleater-Kinney and other more recent artists alongside Hendrix. Uncool points: didn't really want to see Britney's "Slave" costume.
Killing time in an internet cafe. My flight doesn't take off until 7 but I'm probably going to head back to the airport anyway. I'm too tired to think of doing anything else.
Day 2, Househunting
Maybe some different news tomorrow.

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